Bespoke web application

Custom build CRM & sales platform for

Scope of Project

Create secure platform independent web based application

Build custom CRM & sales platform that integrates with existing website and legacy backend database

Develop tight integration with internet email protocols and short text messaging (SMS)

Host & support the application

Project Summary

Creation of a completely bespoke system that combined all PetsPyjamas’ separate tools into a single platform to provide their team with a single customer view.

The new platform integrates with the legacy database running the website and allows PetsPyjamas to allocate incoming leads to staff members, who are then able to build rich quotes for customers that can be sent via email or SMS directly from the app. All outgoing and incoming emails and SMS are automatically saved against the relevant customer record, including real time visibility of delivery, read & open status.

Key points of note:

  • the system is cloud based
  • tight integration with website and products database
  • it works on any device, desktop, laptop, tablet or mobile
  • real-time dashboards to allowing sales team to plan their day
  • central logging of all activity
  • email & sms replies automatically posted back to the cloud

Interested in working together? Contact me below.